Shipping Policy

1. Order Processing Time

All orders placed on Xnovaira.com are processed within 1–3 business days.
Orders are not processed or shipped on weekends or U.S. holidays.

If we experience high order volume or delays, we will notify you by email.

2. Shipping Times & Delivery Estimates

Delivery times vary based on location and shipping method at checkout.

United States

  • Standard Shipping: 5–10 business days

  • Expedited Shipping (if available): 3–5 business days

International Shipping

  • Standard International: 7–20 business days
    Delivery time may vary depending on customs processing and the destination country.

Note: These are estimated timeframes. Actual delivery times may vary.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Destination

  • Weight/size of your order

  • Selected shipping method

Occasionally, we may offer free shipping promotions.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 24–48 hours to update.

5. Wrong Address Disclaimer

Please ensure that your shipping address is correct before placing your order.
If you provide an incorrect address, we are not responsible for lost or undelivered packages.

Contact us immediately at Shopvibe5566@gmail.com if you need to update your shipping information.

6. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs fees, import taxes, or local charges.
These fees are determined by your country’s customs policies and are the customer’s responsibility.

Xnovaira.com is not responsible for delays caused by customs inspections.

7. Lost, Stolen, or Damaged Packages

We are not responsible for packages that are lost or stolen after they have been marked Delivered by the carrier.

If your package arrives damaged:

  • Please contact us within 48 hours with photos of the damage.

  • We will work with you to resolve the issue.

8. Shipping Restrictions

Some products may have shipping restrictions due to:

  • International regulations

  • Local laws

  • Carrier limitations

If your order cannot be shipped, we will notify you immediately and issue a full refund.

9. Contact Us

If you have any questions about shipping, feel free to contact us:

Email: Shopvibe5566@gmail.com
Business Name: Novaira LLC
Address: 30 N Gould St #29096, Sheridan, WY 82801