Shipping Policy
Thank you for shopping with Novaira LLC. We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are typically processed within 1–3 business days after your order is successfully placed and payment has been confirmed.
Orders are not normally processed or shipped on weekends or U.S. federal holidays. During sales, holidays, or periods of unusually high order volume, processing may take longer.
Once your order has shipped, you will receive shipping confirmation and tracking information when available.
2. Shipping Times
Estimated delivery times depend on the destination, shipping method, carrier, and product availability.
Typical delivery times are:
- United States: Approximately 3–7 business days after processing
- International orders: Approximately 7–21 business days after processing
These are estimates and are not guaranteed delivery dates. Carrier delays, weather, customs processing, holidays, and other circumstances outside our control may affect delivery times.
3. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or other shipping offers. Any applicable promotion will be displayed on our website or during checkout.
4. Tracking Your Order
When tracking is available, tracking information will be provided by email after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the shipping label has been created.
5. Incorrect or Incomplete Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you realize that your shipping information is incorrect, please contact us as soon as possible at tsharmonyventure@gmail.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address.
6. Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control.
If your tracking information indicates that a package is delayed, please first contact the shipping carrier for the most current delivery information. If you need further assistance, you may contact us at tsharmonyventure@gmail.com.
If a package is confirmed as lost by the carrier, please contact us so we can review the situation and determine the appropriate next steps.
7. Damaged Packages
If your package arrives damaged, please contact us as soon as possible at tsharmonyventure@gmail.com with your order number and, where possible, photographs of the damaged package and products.
We will review the issue and work with you toward an appropriate resolution.
8. International Shipping and Customs
For international orders, the customer may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are determined by the destination country's authorities and are generally not included in the product or shipping price unless explicitly stated at checkout.
Customs processing may also cause delays beyond the estimated delivery timeframe.
9. Address and Delivery Responsibility
Please make sure your shipping address is correct before completing your purchase. We are not responsible for delays or failed deliveries caused by incorrect addresses, missing apartment or unit information, or other inaccurate information supplied by the customer.
10. Questions About Shipping
If you have any questions about shipping, delivery, or your order, please contact us:
Novaira LLC
30 N Gould St # 29096
Sheridan, WY 82801
United States
Email: tsharmonyventure@gmail.com
We appreciate your business and are happy to help with any shipping-related questions.