Return and Refunds
At Novaira LLC, we want you to be satisfied with your purchase. This Return and Refund Policy explains when and how you may request a return, replacement, or refund for products purchased through our online store.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Accompanied by proof of purchase or your order number
Some products may be subject to additional return restrictions where permitted by applicable law.
2. How to Request a Return
Before sending an item back, please contact us at tsharmonyventure@gmail.com with:
- Your order number
- The name of the product
- The reason for the return
- Photos of the product, if it arrived damaged, defective, or incorrect
We will review your request and provide return instructions if the return is approved.
Please do not send products back to our business address unless we specifically instruct you to do so.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at tsharmonyventure@gmail.com.
Please include your order number and clear photos of the item and packaging when possible. Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.
4. Non-Returnable Items
Certain items may not be eligible for return for health, safety, hygiene, personalization, or other legitimate reasons, where permitted by applicable law.
Any product-specific return restrictions will be communicated on the applicable product page or at the time of purchase.
5. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Please allow additional time for your payment provider or financial institution to process and post the refund to your account.
6. Shipping Costs
Unless the item was defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, original shipping charges may be non-refundable.
Customers may also be responsible for return shipping costs for discretionary returns.
Where a return is required because we sent an incorrect, damaged, or defective item, we will work with you regarding the appropriate return shipping arrangement.
7. Exchanges
If you need to exchange an item, please contact us at tsharmonyventure@gmail.com before sending the product back.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
8. Cancellations
If you need to cancel an order, contact us as soon as possible at tsharmonyventure@gmail.com.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has shipped, it may no longer be possible to cancel it, and you may need to follow the return process described above.
9. Refund Delays
If you have been notified that a refund has been issued but have not received it, first check with your bank or payment provider, as processing times can vary.
If you still have not received your refund after allowing reasonable processing time, please contact us at tsharmonyventure@gmail.com.
10. Fraudulent or Abusive Returns
We reserve the right to investigate and refuse returns or refunds that appear fraudulent, abusive, or inconsistent with this policy, subject to applicable law.
Nothing in this policy is intended to limit any rights or remedies you may have under applicable consumer protection laws.
11. Contact Us
For questions regarding returns, refunds, exchanges, or cancellations, please contact:
Novaira LLC
30 N Gould St # 29096
Sheridan, WY 82801
United States
Email: tsharmonyventure@gmail.com
We appreciate your business and are committed to handling return and refund requests fairly and efficiently.